Delete your Pathways account
Delete instantly from your Profile
Signed-in members can delete their account instantly from the bottom of their Profile page. It is immediate and permanent: there is no grace period, no soft delete, and no way for us to restore it afterwards.
Log in to delete your accountRequest deletion by email
No app installation or login is required. Anyone can instead email ishaan@pathways.uno from the address on the account with the subject Delete my account. Your deletion request will be completed within 30 days.
What happens to your data
Here is exactly what happens when an account is deleted.
What is deleted: your profile, every post you wrote, your Sage conversations, folders and free-sample counters, all your connections and pending requests, the blocks you placed on other people, your rate-limit counters, any verification request you submitted, and your sign-in itself, so the account can no longer be used to log in.
If you subscribe to Sage: we cancel your subscription with Stripe before anything is deleted. If that cancellation fails, we stop and delete nothing, so you are never left paying for an account that no longer exists.
What we keep, and why:
- Messages you sent stay in the recipient's inbox, with your name and email address removed and shown as "Deleted account". Their side of a conversation is their own record, and deleting it for them is not ours to do.
- Blocks other people placed on you stay in force, so nobody loses a protection they chose because you closed your account.
- Safety reports and blocked-content records are kept with your identifiers removed. Pathways is used by minors, and these records are how we recognise a pattern of behaviour that reappears under a new account.
- Payment records stay with Stripe for as long as tax and accounting law requires.
We also write one line to our own audit log noting that a deletion happened. It contains no name, email address, or other identifier.